Skype for Business & Microsoft Teams
“PhonEX ONE simplifies the way our organization measures telecom savings. PhonEX ONE is intuitive, quick to implement and a very stable application.”
Ziv Greenberg,
IT Unified Communications Manager,
Teva Pharmaceutical Industries Ltd
Get Insights on your Skype for Business & Microsoft Teams Utilization
PhonEX ONE UC Analytics and Call Accounting solution for Skype for Business & Microsoft Teams platform provides enhanced visibility of users’ activity regardless of their media resources or connectivity types. PhonEX ONE enables to seamlessly analyze the data whether its source is Skype for Business On-Premise, Skype for Business Online or Microsoft Teams and provides valuable knowledge for Peer to Peer, Conferencing, Quality of Experience, Queue and Auto-attendant events in a special set of reports and dashboard widgets.
PhonEX ONE and the Hybrid PSTN access (using Cloud Connector Edition and Direct Routing) facilitate user’s calling capabilities using the existing on-premise infrastructure as well as calls rating for advanced reporting, organization budget control, cost allocation to users, departments or cost centers, fraud detection, bill verification and other.
KEY FEATURES
Flexible deployment: Cloud, On-Premise or Hybrid
Web portal granular user’s access policies
Auto-attendant, response groups and queues commitment
User’s perceived call quality
Calls rating for Online and On-Premise users
Charge-back by cost center, location, conference organizers
Agents’ presence and queues status
Complete user’s communications view
Comprehensive report builder
Fraud detection and alerting
Skype for Business & Microsoft Teams - PhonEX ONE – Solution Architecture
