Cisco Unified Communication Manager
“PhonEX ONE simplifies the way our organization measures telecom savings. PhonEX ONE is intuitive, quick to implement and a very stable application.”
Ziv Greenberg,
IT Unified Communications Manager,
Teva Pharmaceutical Industries Ltd
Get Insights on your Cisco Unified Communication Manager traffic
Contact centers’ success is based on two fundamentals: optimized telephony infrastructure enabling customers getting the quickest response from the most relevant agent and the agents’ skills.
The PhonEX ONE UC Analytics and Call Accounting solution for Cisco is focused on easing contact center monitoring, management and offers complete visibility on agents and queues availability allowing the identification of inefficiencies and optimizing resources allocation.
PhonEX ONE presents valuable statistics for expense monitoring, resource allocation, response levels, gateway capacity or any other data collected by the system, offering the possibility to show evolution of data and alert on unfavorable situations.
KEY FEATURES
Web portal granular user’s access policies
Performance statistics for all Cisco Hunt Groups/ Hunt Pilots
Cisco KPIs and real-time performance counters at dashboard level
QoS reports for analyzing the performance of the UC environment
Charge-back by cost center, location, conference organizers
Usage and Capacity Monitoring
Agents’ presence and queues status
Voice Traffic Analysis
Budget control for Cisco devices (physical and softphone)
Comprehensive report builder
PhonEX ONE- Cisco Unified Communication Manager – Solution Architecture
