MIND CTI Releases PhonEX ONE New Version
A True Business Intelligence Solution for Optimizing Enterprise Unified Communications
Yoqneam, Israel, October 27, 2016 — MIND C.T.I. LTD. (NasdaqGM:MNDO), a leading provider of convergent billing and customer care product based solutions for service providers as well as unified communications analytics and call accounting solutions for enterprises, today announces the release of a new PhonEX ONE version, designed to help companies gain business intelligence from their unified communications.
Enterprises, especially large organizations with global presence, increase investments in advanced unified communication infrastructure, aiming to provide their employees with high quality communication services, while managing properly their cost.
According to Gartner, enterprise unified communications infrastructure emerges as a result of convergence in the established separate markets for telephony PBXs, e-mail and calendaring, voice mail, Web conferencing and additional new services. Clearly corporate communication extends to much more than internal phone calls and includes advanced services such as audio, video, conference calls, IM and more.
The new PhonEX ONE version 4, developed using the latest technologies, introduces a major redesign with a fresh intuitive interface providing a greater user experience. In addition, version 4 delivers a series of key features including the following capabilities:
- Responsive design
- Service quality monitoring ensuring communication meets SLA committed to by the organization
- New dashboard built of multiple widgets enabling real time data analysis and statistics
- Call center and agent analysis – dashboard and historical reports
- Self-managed cost allocation per any organization unit or employee
MIND PhonEX ONE is designed for multitenant architecture and available as a Cloud based service, on premise deployment or hybrid model supporting multiple types of communication platforms such as Cisco UCM 11, Skype for Business, Avaya Aura, Unify, Mitel and many more.
Gilad Parness, MIND VP Enterprise Solutions, commented: “For enterprises with complex unified communicationsinfrastructure, MIND PhonEX ONE simplifies the analysis and provides tools for better management. Combining 20 years of experience and the latest state-of-the-art technologies, we have built the best solution to perfectly fit the evolving market needs. MIND is uniquely positioned as a unified communication analysis and call accounting solution provider to high-end corporates and global enterprises.”
MIND CTI Ltd. is a leading provider of convergent end-to-end billing and customer care product based solutions for service providers as well as unified communications analytics and call accounting solutions for enterprises. MIND provides a complete range of billing applications for any business model (license, managed service or complete outsourced billing service) for Wireless, Wireline, Cable, IP Services and Quad-play carriers in more than 40 countries around the world. A global company, with over twenty years of experience in providing solutions to carriers and enterprises, MIND operates from offices in the United States, Romania and Israel.
Cautionary Statement for Purposes of the “Safe Harbor” Provisions of the Private Securities Litigation Reform Act of 1995: All statements other than historical facts included in the foregoing press release regarding the Company’s business strategy are “forward-looking statements.” These statements are based on management’s beliefs and assumptions and on information currently available to management. Forward-looking statements are not guarantees of future performance, and actual results may materially differ. The forward-looking statements involve risks, uncertainties, and assumptions, including the risks discussed in the Company’s filings with the United States Securities Exchange Commission. The Company does not undertake to update any forward-looking information.
For more information please contact:
MIND CTI Ltd.