Managed Services
“Thanks to MIND’s dedicated professional services team the Billing and Customer Care project was in production as planned”
Velma Schrader
Director of Customer Operations, Chat Mobility
Trust our Billing Experts to Operate your IT Billing Needs
MIND’s Managed Service clients are served by a skilled, highly experienced billing operations team, capable of dealing with the most complicated billing requirements. The whole service is backed by high levels of computer security, reliability and the fast resolution of any queries. Data hosting and a managed infrastructure are provided through a number of state-of-the-art co-location facilities.
MIND’s Managed Service has been implemented across over 30 telecommunications companies worldwide. It is sufficiently flexible to adapt to the needs of a broad range of deployments across a number of countries on four continents, including international carriers, fixed and mobile reseller operators (VNOs or MVNOs), ISP’s and data hosting companies.
MIND’s Managed Service Directly Provides
A complete outsourced billing system
Access to a skilled billing operations team
High levels of computer security, reliability and redundancy
Full management of CDR collections from wholesalers
Swift resolution of problems
A high degree of support to new users
Full accreditation by OFCOM and (Reg-TP)
Lower operational costs and reduced capital expenditure
Ease of set-up, with MIND’s Managed Service up and running within weeks
No investment in server hardware and operating software
No license purchase or renewal fees
No need for additional IT support
No need to employ a skilled in-house billing team
Renewed focus on product innovation and sales, with rapid support for new product introduction