“PhonEX ONE simplifies the way our organization measures telecom savings. PhonEX ONE is intuitive, quick to implement and a very stable application.”
IT Unified Communications Manager,
Teva Pharmaceutical Industries Ltd
Contact centers’ success is based on two fundamentals: optimized telephony infrastructure enabling customers getting the quickest response from the most relevant agent and the agents’ skills.
The PhonEX ONE UC Analytics and Call Accounting solution for Cisco is focused on easing contact center monitoring, management and offers complete visibility on agents and queues availability allowing the identification of inefficiencies and optimizing resources allocation.
PhonEX ONE presents valuable statistics for expense monitoring, resource allocation, response levels, gateway capacity or any other data collected by the system, offering the possibility to show evolution of data and alert on unfavorable situations.